SHIPPING, RETURNS & REFUNDS

SHIPPING

Shipping Costs

Shipping rates vary by destination and package specifications. The final shipping cost will be provided after your order is placed. Rates are subject to change without notice.

Delivery Times

Estimated delivery takes 5 to 10 business days, depending on the destination (excluding the order placement date).

Please note that delivery times are estimates and may be extended during peak sale periods, holidays, or due to factors beyond our control—such as customs delays, local carrier issues, or severe weather.

Customs, Duties & Taxes

International orders may incur import taxes, VAT, or customs duties levied by your destination country. All additional charges are the customer’s responsibility unless specified at checkout.

Customers are responsible for complying with local import regulations. We are not liable for customs delays or packages held or rejected by destination authorities.

Delivery & Tracking

The carrier may contact you via the phone number provided at checkout. Please ensure all contact and address details are accurate.

If you are unavailable at delivery, the carrier will follow their local redelivery or pickup procedures.

Once carrier tracking confirms successful delivery (including packages left unattended per carrier protocol), we are not responsible for lost, stolen, or damaged items.

RETURNS & REFUNDS

General International Return Policy

International returns are available for select countries only. Please contact us via WhatsApp before initiating a return to confirm eligibility for your location.

Please note: We do not offer exchanges on international orders.

All international returns are subject to the conditions and procedures outlined below.

Before Initiating a Return

To be eligible for a return, all items must meet the following conditions:

The original ticket/tag must still be attached to the item.

The item must be returned in the original transparent bag in which it was received.

The item must be completely unworn, unwashed, and undried.

The item must be free of stains.

The item must be free of human or animal hair.

The item must be free of any odors, including perfume, smoke, cleaning products, or deodorant.

Please do not send items from different orders in the same package unless specifically instructed by our Customer Service team.

In accordance with Ministry of Health guidelines, socks and underwear cannot be returned.

Outlet items are final sale and cannot be returned.

Free promotional gifts received as part of a promotion are not eligible for return.

Final approval of a return will be provided only after the returned items have been received at our facility and inspected to ensure that they comply with our return policy.

How to Process a Return

Step 1: Contact Us & Send Photos

Contact our Customer Support team via WhatsApp (link available on our Contact page) with your order details and clear photos of the item(s).

Photo review confirms initial eligibility, but final approval is subject to physical inspection.

Step 2: Pay for Return Shipping

Once initially approved, we will send you a secure payment link for the return shipping fee, which is calculated based on your location and package size.

Step 3: Print Label & Ship

After payment is complete, we will issue and send you the official return label. Print the label, attach it securely to your package, and drop it off with the designated carrier.

Step 4: Inspection & Refund

Upon arrival, our team will inspect the item(s). If approved, your refund will automatically be processed to your original payment method (processing times vary by bank).

Note: If the returned items fail inspection or do not match the submitted photos, the return will be rejected, and you will be responsible for shipping costs to have the items sent back to you.

REFUNDS

Processing & Method

Once your return is received and passes inspection, your refund will be issued to your original payment method. Orders paid via Gift Card, voucher, or store credit will be refunded as store credit.

Original Shipping Costs

Shipping fees from your initial order are non-refundable, unless the return is due to a manufacturing defect or an error on our part.

Processing Time

Refunds typically take several business days to reflect in your account, depending on your financial institution.

Compliance

Refunds are issued in accordance with applicable local consumer protection laws.